Posts Tagged ‘Broadway’

WHAT TO LEARN FROM TOP RATED CONSUMER BRANDS

January 27, 2009

In the January 19th issue of BrandWeek,  columnist Kenneth Hein listed  the”Top Rated Consumer Brands of 2008″ according to research from BrandIndex via 1.2 million online consumer interviews they conducted.  As I looked over the list, I thought it would be interesting to go through each brand, write down what consumers probably see in them, and then see how we could implement that into Live Entertainment.  So here we go.  Please note that the first two on the list are both TV networks (just interesting fact)

DISCLAIMER TO BRAND MANAGERS: I’m not aware of your official brand messaging and don’t have time to look it up, so if I’ve got it wrong know that this is just one consumer’s take.

  1. Discovery Channel – Quility programming that covers content others don’t.  They also do a good job with brand extensions and how they touch consumers.  LIVE’s lessons here are first, quality is always important in driving sales,  and second, to develop entertainment for consumers that are being under-served.
  2. The History Channel- Again we see quality in their programming as a key to the network’s success.  Also, many are just fascinated by history.  LIVE’S lessons from History would be to create more programs like the live Titanic exhibit that combine the past with a live emotionally engaging experience.
  3. Google – First to market, easy to use, consistent, and almost everyone has access…this is a great brand.  Why not a Google for LIVE?  There really isn’t anything out there that is reliable, consistent, easy to use, etc.
  4. Craftsman – You can rely on your tools…  Craftsman is a great brand because they make a quality product at a good price point that lasts forever.  My idea here is to hook-up with Sears to produce the ultimate Handyman/DIY consumer show.  Do-it-yourself is big in a down economy!  Sears, please call me!  I already have the deck done.  Branded Live Entertainment at its best!!!
  5. Sony – You’re staying home more which means more time in front of your television.  Your Sony TV works great.  So does your DVD player.  LIVE should be able to create quality products that you can rely on to entertain you…but we don’t always.
  6. Rubbermaid – They make your waste basket and the containers you use to store your food.  In other words, Rubbermaid makes products that you need… that last.  Figure out what consumers and fans need and produce that show.  Observation works a lot better than research groups in for this.
  7. Barnes & Noble – Don’t really get this one.  Don’t get me wrong, I love the brand and read a lot.  It’s just not clear why they would be so high in consumer’s minds.  As for an idea, LA has a very successful book fair at UCLA every year sponsored by the LA Times.  Newspapers are looking for anything right now.  Here is your chance to partner with them. 
  8. Whirlpool – We need washers, dryers, and refrigerators.  That’s not going to change.  Whirlpool makes good ones.  No ideas here for LIVE…yet.
  9. Clorox – One bottle has so many purposes at such a low price.  One must be careful not to try and be all things to all people…especially in Live Entertainment.  Festivals are the LIVE version of bleach.  Lots of entertainment for one price. 
  10. M&M’s – If you are hungry and standing in front of the candy rack, M&M’s look like the best value.  You get more than one M&M, they come in different colors, sizes, and packages, and now you can even customize them.  Ever been in an M&M’s store?  Crazy!!!!
  11. Tylenol – It’s the choice of hospitals.  That’s enough for me.  They even made it through the “Tylenol Scare” and managed to invent a safety package that everyone else had to copy.  If you are in LIVE, find who is at the “white hot center” of your show theme and get them to endorce you.  If it is doctors for Tylenol, who is it for you?
  12. Duracell – High-end electronics (like those for products that keep you alive such as pace makers) come with Duracell batteries in them.  See above. 
  13. Quaker – In tough times, people turn to their health.  Quaker Oats are healthy and inexpensive (I’m assuming they aren’t talking about the motor oil company).  How about producing a health related event?  Before Ben Silverman joined NBC, I pitched him and his production company on a “Biggest Loser Live” concept”.  Now might be the time. 
  14. Pillsbury – Easy and quick to make, good price points, and an iconic lovable mascot.  Pillsbury saves the over-scheduled consumer precious time.  You should be using ever means at your disposal to break down any barriers for consumers to finding your event, buy tickets, and attend. 
  15. Lowe’s – Surprised that they are on the list and Home Depot isn’t, but hey that’s consumers for you.  I would pitch Lowes the Handyman/DIY show I want to run by Sears.
  16. Black & Decker – Tools again.  Reliability.  LIVE, see above on Handyman/DIY…again.
  17. KitchenAid – They make appliances you need with good design…and have Kitchen in their name.  In LIVE, food shows and festivals are continuing to grow.  The Agency Group Events & Entertainment has two different concepts we are producing in 2009 alone. 
  18. Campbell’s – Soup makes for filling, inexpensive meals.  Campbell’s has been around forever.  Time to start a food show. 
  19. Maytag – Years of advertising the same message of “the lonely Maytag repair man” seems to have paid off.  What’s your message?  If you are still marketing your shows line-up (product attributes) you are doing it wrong.  Market the experience!
  20. Kenmore – One would think with Craftsman so high on the list that Kenmore would be higher.  Again, with consumers…  Anyway, Bruce Springsteen is our Kenmore.  So is Sesame Street Live and Disney’s Broadway shows.  Like Kenmore, you know the brand and the experience are going to. 

Keep the ideas flowing.  During trying times like these, great things can happen. 

Talk with you soon… and please visit our new company website @ http:www.theagencygroupevents.com.   Also don’t miss the Customer Service Panel at the Concert Industry Consortium on Friday, January 30th at 3:30 pm in the Santa Monica room at the Hyatt Century Plaza Hotel. 

Jim

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“IF I WERE… LAS VEGAS”

January 2, 2009

In the 70’s and 80’s (the years I was growing up) Las Vegas, the self proclaimed “Entertainment Capital of the World”, was known for inexpensive rooms, food and shows.  The resorts wanted guests at the tables gambling.  In the 90’s, Las Vegas started to shed its sin city reputation to attract families.  Now in 2009, the resorts themselves, shopping, shows, and restaurants have become as much of an attraction as gambling, free drinks, and legalized prostitution (my girls made a game out of collecting call-girl cards that were being handed out on the strip).  The above (minus the gambling, free drinks, and prostitution…except for the “trading cards” of course) are the reasons my family goes to Vegas.

Las Vegas can be great for families.  In one place you can find some of the best restaurants, shopping and entertainment in the world.  The problem is we can’t afford to do it anymore.  I bet we aren’t alone.

Now granted, my family is far from thrifty travelers.  But on the other hand, we drove to Las Vegas versus flying and stayed free on “points”.  We used sites like http://www.goldstar.com/home (my cousin Ann Leslie turned me on to this site) to purchase show tickets, used vouchers and coupons from the hotel, and even a gift certificate to eat one night…and we still couldn’t afford to do it again.  Las Vegas needs to drop its prices, stop building hotels and focus on customer service.

Here are the top 10 Things I would do…”If I were Las Vegas”.

  • 1) Drop your room prices in the nicer hotels. You want to make more money at the tables, save money for guests to gamble with.
  • 2) Have all your managers wait in the lines your guests have to.  That will put an end to that.  Two of my families favorite attractions (also way over priced) were the “Bodies” and “Titanic” exhibits at the Luxor.  We waited in a ticketing line for close to an hour. When we finally got to the ticket window, the person at the counter’s first question was “how will you be paying”.  I wanted to say “I’m not” but instead asked who told her to ask that as her first question…especially when someone has been waiting in line for an hour.  How about may I help you?  The woman at the counter told me “that was what she had been trained to say”. REALLY!!!!
  • 3) Wal-Mart is a discount store and even they have “greeters”.  All the big hotels need customer service people everywhere to point guests in the right direction.  If a guest has to spend all of their time finding their way around, then waiting in line, the guest will not be spending as much money with you as they should.
  • 4) Show ticket prices need to come down.  It costs as much to see “Mama Mia” in Las Vegas as it does on Broadway.  They are not of the same quality and thus should not charge the same ticket price.  The Cirque shows are of the same caliber (although some a little boring to me) so the hotels should pay to have them there and tickets should be $50, not $100 or more.
  • 5) Stop marketing to everyone who wears an “I’m with Stupid” T-shirt.  Middle America needs a place in Las Vegas just like everyone else, but it seems that that demo is a majority of the guests in the city.
  • 6) Use solar and wind power. You are in the desert and one thing that really turns-off many potential guests is the vast amount of resources used in your city.  Use the desert to your advantage and watch a whole new breed of guest come in.
  • 7) Per the above, start a new strip that is totally “green”. An entire new city where there are no cars, all power is from clean energy sources, and water and all other resources are recycled, etc.
  • 8) Bring in more mid-level priced restaurants.  It seems that your choices are either pizza and hot dogs or something that starts with “Le” which is code for very expensive.  How about restaurants that aren’t chains where entrée prices are in the high teens to mid-twenties?
  • 9) Widen the sidewalks. Guests love to walk the strip but don’t like being pushed around.  All the sidewalks should be as wide as they are by Luxor.
  • 10) Would someone please build an amusement park in Las Vegas!!!  The Adventure Dome at Circus-Circus just doesn’t cut it. In fact, someone should take a wrecking ball to that hotel.  They can leave the dome.

If there were a number 11, it would be to help pay to widen I-15 as there is way too much traffic on that freeway.

With all that said, I hope Las Vegas and everyone else in the live entertainment business has a great 2009.  As always, I look forward to your comments and encourage you to write a piece for the LiveWorks Newsletter.

Happy New Year!

Jim