Posts Tagged ‘Giant Noise’

PURCHASE DECISION TIME

February 7, 2010

It isn’t just the economy…or marketing clutter…or technology…or number of entertainment options…or price, that has reduced the time consumers take to make purchase decisions, it is all of the above.  This should weigh heavily in your mind as you are drawing up marketing plans for 2010. 

PRINT

Not dead…well certainly not for music anyway.  Fans still go to their local weekly publications for news about what’s happening around town.  The key is to change your messaging if it isn’t working.  Dailies have a place in the world too, but not for your advertising.  For those managers still making promoters buy full-page break-ads in the NY Times, please stop.  Monthlies, their deadlines are too far out for most of us.  How do you know what your messaging should and will be in 3-months?  

Social Media

You need to really commit yourself to this.  No sticking your toe in the water.  There needs to be a fulltime voice or voices online.  You can’t go half-ass or fans will either take over the conversation or you will end up talking to yourself.  If all of your social media efforts are self-serving, you will fail.

TV

If you are going to use television, start producing content the public will take notice of.  Remember what you are competing with. 

SEARCH

Search marketing such as Google and Yahoo! can be very effective.  Just don’t buy-in to your marketer’s claims of 300% ROIA click isn’t a purchase.  Measure appropriately. 

RADIO

Again, don’t listen to those holding the crystal balls.  In 2010, radio is still a very effective way to reach a targeted audience.  The problem is our radio spots are too cluttered.  With all the sponsors, pre-sale info, new album info, promoter info, “concert series” info, and website addresses, most of the time the message we want to send isn’t getting through.  Test for yourself.  Listen to a radio spot from a national advertiser and then one of ours…on the radio.  It will make you laugh. 

PUBLIC RELATIONS

PR is a lost art.  What happened to publicity stunts?  When did our talent get so precious that they can’t speak with journalists anymore?  If you can find a good publicist… like I did with Giant Noise, you should hang-on for dear life. 

YOUR WEBSITE

Keep it simple and easy to navigate.  Make sure you have as much information as possible on your site, as well as a place for visitors to contact you.  If guests don’t have a way to purchase tickets on your website, kill yourself. 

MAILING LISTS

Whether online or not…NO SPAMMING!  You must get permission to talk to someone.  No permission, stay away.

PRICING

This doesn’t always mean going lower.  As many promoters found over the past several years, the same ticket that wasn’t selling at a P2 price will sell at a P1 price.  At the same time, rewarding fans for purchasing early versus late would help.  By discounting tickets as you get closer to the show, you are training your customers to wait even longer than they already are to buy.  Flip the model.  Why not make tickets more expensive each day?  That would certainly get some attention if nothing else.

LOYALTY PROGRAMS

We haven’t really been able to get this right since the Columbia Records Club, but it doesn’t mean we should stop trying.  Take a look at what Harrah’s has done.  Hell, Amex makes you pay to be in their loyalty program if you think about it….and the same with many artists’ fan clubs.  The key is to know your customers.  What do they see as a value?  If you are doing some of the other things right, you will know.

OVER-DELIVER

Instead of looking for ways to cut your budget this year, search for places to over-deliver for guests at every touch-point possible.  As marketing guru Seth Godin recently wrote, “Radically overdeliver. Turns out that this is a cheap and effective marketing technique”. 

MAKE YOUR MESSAGE TIMELY

Anyone who has followed how automaker Hyundai and its sister Kia have used the economy in their messaging to sell hundreds of thousands of cars in the U.S. will understand this point.  Because Hyundai could move so quickly, they were able to roll-out their “Hyundai Assurance” program.  Perfect messaging that resonated with consumers. 

A PLAN IS NOT A GRID

A grid showing where and when you are buying adverting isn’t a marketing plan.  You must understand that each show is different.  That every act is a brand…so is every venue, promoter, and producer.  Measure your results. See what’s working and what’s not.  Although you do have a plan in place, it doesn’t mean it can’t be amended. 

Keep Trying…

Jim

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THE U2 EXPERIENCE

October 26, 2009

I wanted the next LiveWorks Newsletter to focus on marketing but needed a little inspiration.  It came in the form of a radio commercial for U2.  What caught my attention was that it didn’t sound like one produced by our business.  It sounded professional.  Then I realized that’s because it was paid for by Wal-Mart…to me that’s actually a good thing.  And then I read what Lefsetz wrote on U2 last night and I was a bit bummed http://lefsetz.com/wordpress/index.php/archives/2009/10/25/u2-360/.  Is Bob for the tour and U2 or not?

Back to the ad…it was just awesome.  What I got out of it was that the biggest band in the world was coming to down…they had new music…a new album @ Wal-Mart…and of course the “360 Tour“.  It sounded exciting, like you needed to be a part.  It was the U2 Experience!

For years I’ve harped on marketing the concert experience versus tickets going on-sale on a day and time.  U2’s tour is called 360 so right away you get a sense of what you are in for.  The radio spot comes on and envelopes you in U2 music, the band’s show and tour, the new album, and where you can get it (available at Wal-Mart).  The Lefsetz Letter’s opening last night almost took all the wind out of my sails as he pointed out that the biggest news on the U2 tour was the stage.  This is great!

With U2 360, you know you are in for an experience.  I love U2 and have since I saw them in high school when they played for free at SUNY Albany.  Now I love their marketing.  They know how to connect the dots.  Do you?  If you aren’t sure, let me recommend someone who does. 

Years ago, I had the good fortune of working with Jolene Pellant while she was a VP of Marketing for what was then Clear Channel Entertainment.  She had passion, knowledge, tenacity and relationships.  Jolene was willing to go the extra mile.  Cut to this past spring.  We needed help with the marketing around The Great American Food & Music Fest.  We needed a quarterback.  I called Jolene who now runs a company called “Yes Dear” with her partner Mike Gormley.  Within days everything was organized and all pistons firing at the same time.  The Fest had a well-organized plan that was implemented step-by-step by Yes Dear along with our “Best in the Business” PR team, Elaine Garza and Jada Williams from Giant Noise

So, here is three pieces of advice.

  1. If your marketing needs help call Yes Dear @ (310) 203-9007 and speak with Jolene or Mike
  2. Need the best PR people for festivals and events, call Giant Noise @ (512) 382-9017
  3. If you are a U2 fan, go see U2…if you can afford to

Don’t forget that if you have any plans to go to Aspen Live (Dec. 10-12) this year, I really need to hear from you soon.  jim@theagencygroupevents.com or (310) 385-2800.

Speak with you soon…

Jim

SEE YOU THURSDAY…

March 31, 2009

It is time for everyone  in America to band together…to innovate…to become leaders of change again.  Like many of you, I find myself trying to work with friends as much as possible.  Thus, I’m always trying to make new ones.  Almost 15-years ago, we started the Aspen Live Conference to bring people together in a relaxed, fun environment….to meet, make friends, and discuss and brainstorm new ideas…and old.  We don’t try and fool anyone.  The hang, is a big part of what makes the conference special, and most of us do business together on a regular basis because of that.  We have become a family of sorts.  Now we want to extend that family with the Aspen Dinner Club.

The idea of our club is simple.  Get people together in cities on a monthly basis and good things are bound to happen.  Our first dinners went very well.  We had 26 people in LA, and they had about the same in New York.  So let’s do it again..and bigger this time.  BRING A FRIEND!

The second meeting is this Thursday, April 2nd @ 7:30 pm / 6:30 pm for Indy and Austin. 

LA’s meeting place is: The Cellar Restaurant Bar & Grill – 1880 Century Park East – Los Angeles, CA 90067 – (310) 277-1584 – Parking available under the building and across the street in parking structure.  RSVP to jim@theagencygroupevents.com

NY meeting Place is: Song Kran(Thai Restaurant) – 330 8th Avenue (Between 26th & 27th Street) – New York, NY 10001 – 212-239-8792 – If you have not RSVP’d to Gayle Miller or Wayne Forte yet, please email Gayle ASAP at rockinhorse@mac.com

Indianapolis meeting place is: The Brass Ring (Fountain Square) 1245 S. Shelby Street – Indianapolis, IN 46203 – (317) 635-7464 – PLEASE NOTE THIS DINNER MEETS @ 6:30 pm – RSVP to andywilson@live-360.com

Austin meeting place is:  Mangia Pizza – 3016 Guadalupe, Suite 100 – Austin, TX 78705 – (512) 302-5200 –  garage parking in rear – PLEASE NOTE THIS DINNER MEETS @ 6:30 pm – RSVP to lisa@giantnoise.com

Would love for more cities to participate.  Please let me know if you are one of them.  Also, please make sure to RSVP if you can. 

Hope to see you on Thursday night!  Remember to bring a friend.  Doesn’t have to be someone from the Live Entertainment or Music Business…business is business.  We can all help and learn from each other.  The larger your network is…the larger your network is. 

Speak with you soon…

Jim