Posts Tagged ‘Skip Paige’

LESSONS FROM COACHELLA

April 13, 2015

Coachella fever thundered through Southern California last weekend like a speeding train. And not just in So-Cal, all over the country. Every media outlet imaginable covered the star-studded 3-day music festival outside of Palm Springs, where tickets sell-out in minutes, and if you didn’t attend, you somehow felt left out. So what lessons can we take away from what Goldenvoice has built? Here are three:

  1. Trust – In the Lefsetz Letter’s recent Coachella post, Bob’s first point is the most important, “it’s a matter of trust”. You can say this about any “product”. If you make something great, and can find an audience, that audience will trust that the next thing you bring them is at least worth trying. Goldenvoice has built trust as both superior event producers and music/art curators. Building trust takes vision and guts. Charlie Jones,  one of the C’s in C3 Presents, and producers of  Lollapalooza and  ACL festivals talks about “taking a hickey”. He means losing money the first few times at the wheel. C3  believes in building a great product (acts and experience).  That’s the reason why they can sell their events out without announcing a line-up.
  1. Tenacity – You can’t give-up. Coachella lost money for years. In fact, there probably wouldn’t be a Coachella if it weren’t for AEG Live coming in at the right time with financing and support. Yet Paul, Skip, and Rick had the vision and guts to push on without knowing what the outcome would be… and have been rewarded for it. It is good to second guess yourself, but don’t stop at your first hurdle. Being awesome isn’t easy.
  1. Over Deliver – How do you go beyond your fan/consumer/guest’s expectations? Coachella takes place on the same field in Indio every April, and each year those polo grounds are turned into a sound, visual and social experience unlike any other. I’m not talking about having a Ferris wheel, VIP area, or RFID wristbands (although that can be part of it). That’s easy. It is the whole experience; the art installations, carnival games, the unique venue lighting, the polo field itself, arts and crafts vendors, local food and drinks, the music, how fans are communicated to, staff…basically every touch point needs to “wow”. Are you exceeding expectations?

Next weekend is round two in Indio. See what lessons you can take away to make your next product WOW.

WISDOM FROM SETH

July 26, 2012

In the last newsletter, I mentioned that marketing guru Seth Godin would be giving the Keynote at Pollstar’s conference early next year (Advertising Age named him Marketer of the Decade). Thought his post today was worth sharing with you.   

Feet on the street

The complement to the brilliant strategy is the thankless work of lower-leverage detail.

An organization with feet on the street and alert and regular attention to detail can build more trust and develop better relationships than one than hits and runs.

  • Contact every user who stops using your service and find out why.
  • Create a newsletter for every journalist who covers your space, and deliver it every three weeks, even when you’re not asking for anything. Just to keep them in the loop.
  • Eagerly pay attention to people who mention you online and engage with them in a way that they prefer to be engaged.
  • Sponsor industry events and actually show up.
  • Write a thank you note every single day, to someone who doesn’t expect one.
  • Build your permission asset by 1% every day. Every day, 1% more people are eager and happy to hear from you.
  • Write a blog every day, not to sell, but to teach.
  • Connect people in your industry, because you enjoy it.
  • Host community meetings in your store.
  • Put a lemonade stand in front of your business and let the local kids donate the money to whatever charity they like.
  • Hand out free samples every chance you have.
  • Keep in touch with people who used to work with you and continue to help them get great gigs and new business, even years later.
  • Put together an honest buyer’s guide, pointing out in which instances your competitor’s products are a better choice.
  • Run classes for your customers.
  • Run classes for your competitors.
  • Build a recruiting pipeline that is in place more than a year before you need to hire someone.

None of this is sufficient. Your product and your strategy have to be brilliant. But a lot of it is necessary. Hearts and minds…

Coachella Cruise News

So, you should also get a follow-up on the Coachella Cruise.  Word from Goldenvoice is that the on-sale was strong and it should sell-out.  Keep looking outside your comfort zone.  You are bound to find new ways to make money. 

Irving  Speaking At Billboard

Billboard has announced their Keynote speaker for this year’s Billboard Touring Conference as well and it is none other than Irving AzoffRay Waddell is also bringing in the trio who produce Coachella Skip Paige, Bill Fold and Paul Tollett to discuss, fans, bands and more.  The event will take place in New York November 7-8.  Find out more here http://www.billboardevents.com/touring

Happy Hunting!

BRANDED LIVE ENTERTAINMENT PART 2

February 14, 2009

The “Eyeballs…Millions of Them” along with “YourBrandsOurFans.com” campaign that we spoke about in the last newsletter were both dreamed-up by Skip Paige from Goldenvoice/AEG-Live.  You may know Skip from Coachella and Stagecoach festivals, but Skip now heads up AEG-Live’s whole festival division.  Hats off to Skip and his team for their efforts! 

But you don’t have to be as big as AEG and play to millions of fans to participate.  We can see examples of Live Entertainment and brands partnering on a much smaller level with multiple returns on both sides. 

For example, think about how much it costs an artist per week to tour with a bus…at least $5000 (and I’m being very conservative).  The bus lease, fuel, permits, driver’s pay, hotel rooms and per diems, washes, maintenance, over-drives, parking, laundry, etc, really adds up.  So artist Donavon Frankenreiter and Verizon Wireless went into partnership.  Orchestrated by Q Prime Management, the deal is great for all.  It gives Donavon, his band and crew a place to live while on tour, saving tens of thousands.  At the same time it provides Donavon well needed tour marketing through radio and online (that I’m aware of).  Verizon gets to promote its association with Donavon, give away tickets, wrap his bus and trailer (see below), backstage meet-n-greets and more to fans… brought to them by the brand.  This is a win-win!!!

Donavon / Verizon Partner

Branded Live Entertainment is growing up…becoming more of a two-way street.  Say goodbye to sponsorship and hello to your new partners in Live.

Talk with you soon…

Jim